First of all, we're sorry that you experienced this behavior in the app. This article covers all the basic troubleshooting steps that help resolve situations like this.
If you get a system message while the app runs that the app is not responding or stopped working, please report this using the "Report" option from the system error message.
Below is a quick guide to help you troubleshoot this kind of issue:
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Turn your device off and on again
This is to ensure that the crash is not caused by some random or minor system error. -
Force close and empty cache
If the application stops responding or the problem persists, force close the application and clear the cache in the settings of your device -> Applications -> Sygic GPS Truck & Caravan Navigation. -
Can you run the app?
Go to Menu -> Settings and select "Reset to defaults". Turn the app off and on again. This should help if there is a problem with the settings. If the application does not start, please skip this step. -
Is the application installed in internal memory or SD card?
If you have an application stored on an SD card, try to move it to the internal memory. If there is a problem only if Sygic GPS Truck & Caravan Navigation is installed on a particular SD card, it is likely that the SD card is faulty - in which case you have 2 options:- Format the SD card (in which case you will lose all data stored on it - please back it up prior to that on a computer or other memory medium)
- Replace the card. If it is an internal/ hardware card error, it is possible that formatting will not resolve the error.
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Please try reinstalling the app
As the very last resort, please consider reinstalling the app. Notice that this step will lead to the loss of your personal data in the app (favorites, saved routes, etc.) if you don't back it up.
If neither of the steps in this guide helped in resolving the issue, please contact us at urgentsupport@sygic.com with the following data (the more data you can give us, the sooner we will be able to fix the issue), so that we may effectively assist you in resolving them:
- Your device model on which this crashing occurs.
- Which Android OS version are you currently running on it.
- Screenshot from the Sygic GPS Truck & Caravan Navigation App -> Menu -> Settings -> Info -> About.
- The exact or approximate time and date the app crashed or stopped responding.
- How often does the crash repeat/ crash frequency.
- Anything else that you think would help us in identifying the issue.