If the app gets stuck when downloading maps, or a map download wouldn't complete, no matter how many times you try to download it, there are several troubleshooting steps you can try by following this guide.
1. Turn your device off and on again.
As basic as it is, it is also the most effective method to rule out minor system errors.
2. Check your free storage space
Make sure you have sufficient free space in the device's memory or SD card. If you don't have enough space, you will not be able to download additional maps.
3. Check network connection
Try using a browser and check if you can access the internet - if you can't, then it's likely a network issue, probably a simple router restart will help.
4. Check for other apps blocking your connection
Also, check for any firewall or antivirus app that could be blocking the download - try disabling or uninstalling any firewall or antivirus app. We do understand your concerns when using them, rest assured though that we are just doing this to troubleshoot erroneous behavior.
We've also experienced many cases in the past when another app was blocking the connection between Sygic and our servers. Please make sure you don't use an app that could do so - like a VPN app, a remote desktop app, or even some Adblock apps that have managed to block our app from downloading maps, etc.
5. Reset to defaults
Please open Sygic GPS Truck & Caravan Navigation and go to Menu → Settings → select Reset to defaults. Restart the app afterward and try again.
6. Check the app on another device
If you have more than one Android device at your disposal, try downloading the map on the other device as well. If the issue is present on two devices on the same connection, then try using a different network connection. You also may want to try downloading a different map, whether the issue is present on one specific map, or on multiple maps.
If the problem persists after all that, please contact us at urgentsupport@sygic.com with the following additional information:
• Device model and OS version (all devices that have this issue)
• Which map are you trying to download
• The device name from the Sygic GPS Truck & Caravan Navigation App → Menu → Settings → Info → About
• Anything else that you think would help us in identifying the issue