The Premium features may stop working if you change your device or factory reset it. In either case, you need to reactivate your purchased products. In this article, we will explain how to troubleshoot activation issues.
Unable to use your purchased features?
Before you proceed, please make sure that the Sygic app is up to date. To update the app, please follow the steps from the How to update article. If it doesn’t help, please proceed with the troubleshooting steps.
Activating Premium Lifetime licence or Premium+
You can activate your paid products by following the steps on these websites:
How to activate Premium lifetime licenses
To verify the activation of your product, please navigate to Menu (☰) → Sygic Store → "All your licenses" (Android) / "Restore/manage purchases" (iOS). If your Premium product appears in this section, it has been successfully activated.
If it is still not active, please note following:
- It is not possible to transfer Premium lifetime licenses from Android to iOS apps and vice versa. The license you purchased is either valid on supported Android devices or on supported iOS devices, never on both.
- Premium+ is the only product that can be transferred between platforms, so you should be able to activate it on both iOS and Android with a simple login.
Sygic Store unavailable
If there is a connection issue present in the app, please follow the instructions from the article Maps or Sygic Store doesn’t load.
Not Working? Let us know!
Please submit a request and provide as much information as possible - the more info you provide, the faster we will be able to help you.
This is what our agents need in most cases:
- Receipt for the product that is not working.
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Device model + device OS and version
- Previous device model if you changed devices recently
- Screenshot from the Sygic app Menu → Settings → Information → About, where we can clearly see everything.
- Screenshot of the Main Sygic app screen after you click on the Menu icon in the top left corner of the screen.