The installation is always free for everyone. Users who already made some purchases for the app can activate it after the free installation is completed. Like most other apps for Android or iOS, Sygic GPS Navigation can be downloaded and installed from Google Play Store or Apple App Store.
Under certain circumstances, it may happen that you cannot install the app - the Store app may show an error message or show your device as incompatible due to an issue.
The steps below will help you clear most such known issues that can be resolved.
Restart the device
Please turn the device OFF and ON again. This so-called "power-cycling" helps us counter various errors or problems.
Check the storage
Make sure that you have enough storage space for the download of the app. If you have just enough space, please note that the app download can fail. We recommend having at least 1 GB of storage available prior to installing the app.
Please, free up some storage space in case you have less than 1 GB of storage available.
Note on compatibility
Please refer to our official user guide. Some devices are not supported and some may not meet minimum system requirements. Please make sure your device meets the hardware requirements in the link above.
If your device doesn't meet minimum system requirements or runs on a custom operating system or otherwise unsupported Hardware or Software, we don't guarantee the app will work on that device.
Fix problems with Google Play Services (Android) - skip if you have an iOS device
Sometimes, the Play Store app may have an issue which can be resolved by following Google's official guidelines.
Sign in to App Store (iOS) - skip if you have an Android device
If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID.
Check your payment method (iOS) - skip if you have an Android device
You might need to have a payment method on file, even if the app that you want to download is free. Check and update the payment method.
Not Working? Let us know!
If none of the steps helped in resolving the issue, please submit a request and provide as much information as possible - the more info you provide, the faster we will be able to help you.
This is what our agents need in most cases:
- Sygic app version available in the store
- OS version of the device
- Device model