To activate lifetime license you may have purchased in the past, go to Menu (☰) → Sygic Store → Activate license and use the method that fits your product:
Login
Log in to the app with the account which you have used while making the purchase:
Email and password or Facebook account or Google account or Apple account
Note: Apple login is not available on Android.
In case you don't remember your password, go to this link, to send yourself a password reset link.
Restore
If your purchase was made through Google Play (confirmed by an invoice from Google) or the Apple App Store (confirmed by an invoice from Apple), you must select the "Restore" option to activate your product.
- Launch Sygic app on your device.
- Go to Menu (☰) → Sygic Store → Activate/ Restore.
- Tap on the "Restore" button.
- Ensure that you are signed in to the Google Play Store or Apple App Store with the same account used for the purchase; otherwise, the restoration process will fail.
Product code (only Android devices)
To activate Sygic on your Android device, please follow the steps below:
- Launch Sygic app on your device.
- Go to Menu (☰) → Sygic Store → Activate license → Activate Product code.
- There, type in our code (a 16-digit code) and confirm by pressing "OK".
To verify the activation of your product, navigate to Menu (☰) → Sygic Store → "All your licenses" (Android) / "Restore/manage purchases" (iOS). If Premium lifetime license appears in this section, it has been successfully activated.
It is not possible to transfer Premium lifetime licenses from Android to iOS apps and vice versa. The license you purchased is either valid on supported Android devices, or on supported iOS devices, never on both.
Not Working? Let us know!
Please submit a request and provide as much information as possible - the more info you provide, the faster we will be able to help you.
This is what our agents need in most cases:
- Receipt for the product that is not working.
- Screenshot from the Sygic app Menu → Settings → Information → About, where we can clearly see everything.
- Screenshot of the Main Sygic app screen after you click on the Menu icon in the top left corner of the screen.