Important: The Premium+ subscription cannot be activated with a product code. It can only be activated by signing with the account used to subscribe to this service.
"Sign in" to activate
By following these steps, you can activate most of your purchases:
- Launch Sygic on your device.
- Go to the Menu ☰
- Tap on "Sign in" in the top of the screen.
- Select Already have an account?, then choose to "Log in" at the bottom of the screen.
- Use the account, which you entered while making the purchase.
In case you don't remember your password, you can tap the "Forgot password" button or go to this link, to send yourself a password reset link.
We recommend logging in using your email and password.
Activating premium lifetime licenses
To activate lifetime licences you may have purchased in the past, go to Menu (☰) → Sygic Store → Activate license and use the method that fits your product:
Product code - a 16-digit code was provided for most of the premium licenses, unless they were purchased using the Google Play payment method.
If you know your license had a product code but it was lost or forgotten, you can use the Get product code page to request it.
Make sure to enter the same email, which you have used while making the purchase. Please note: the page will not send you a product code if you purchased a license via Google Play or the Apple App Store.
Login - logging in to the app with a Sygic / Facebook/ Google account if you have signed your products to the account, make sure to use the same account. Note: Apple login is not available on Android.
Register your Sygic account: Through the app Menu (☰) → Sign In → create a new account/ Or through our web
Restore if the purchase was made using Google Play (you got a receipt from Google) or Apple App Store (you received an invoice from Apple in this case), this is the option you use to activate it. You must be signed in to the Google Play Store or Apple App Store with the same account as you used for the purchase, otherwise, the restore will fail.
You may check which llicenses activated by going to Menu → Sygic Store → All your licenses - if the license is listed here, then it has been successfully activated.
Premium lifetime purchased on iOS devices - Please note that it is not possible to transfer lifetime licenses from Android to iOS or vice-versa. The license you purchased is either valid on supported Android devices, or on supported iOS devices, never on both. The only exception is the Premium+ subscription, which is bound to account, not to platform and therefore can be transferred freely without this limitation.
Note: Premium+Traffic licenses are not a subscription service, the same cross-platform restriction applies to them as well.
Not Working? Let us know!
Please use the option "Submit a request" in the top right corner of the site and provide as much information as possible - the more info you provide, the faster we will be able to help you!
This is what our agents need in most cases:
Order ID:
Name of the purchased product:
Device code (You will find this in the Sygic app in Menu → Settings → Information → About):
Email or login method you use in the app: