You can cancel a subscription depending on the method and platform you used to subscribe:
- Sygic account
- Google Play
- Apple App Store
Uninstalling the application or deleting your account will not cancel your subscription.
Canceling a subscription through your Sygic account
If you subscribed directly from our e-shop, you subscribed with your Sygic account. You can cancel this subscription by following these steps:
- Open the page accounts.sygic.com
- Log in with the account which you have used while making the purchase Email and password or Facebook or Google or Apple
- In "Order History" section, click on the line with the active subscription.
- In the right top corner of the order detail choose the option "Cancel subscription".
- A window with subscription cancelation confirmation should appear, accept it by click on "Yes".
- Subscription will be canceled - the change will take effect when you return to "My Orders" section.
Can't log in, don't remember the password
In case you don't remember your password, go to this link, to send yourself a password reset link or you can tap "Forgot password?" in the Sygic account log in page.
After entering your e-mail address on the page provided, you will receive an e-mail message that contains a special link for your Sygic account, to a page where you can safely set a new password. Please note that the password you create must be at least 8 characters long.
I don't have the option to cancel my subscription after logging in
This situation can occur when:
- You have purchased a subscription under a different account - in this case, try logging in under a different account (e.g. via Google, Apple, Facebook, or another email).
- The subscription is bound to your Google Play or Apple account - the subscription must then be canceled via Google Play or via an Apple account (see the instructions below).
Canceling a subscription via Google Play
If you subscribed using Google Play then the subscription can only be canceled via your Google account. Make sure you're signed in to the same Google Account you subscribed with.
- Open the Google Play Store app or play.google.com.
- At the top right, tap the "profile" icon.
- Tap Payments & Subscriptions -> Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
Cancel a subscription via Apple App Store
If you use an iPhone or iPad and you subscribed using Apple App Store the subscription can only be canceled via your Apple account. You can find the exact procedure on Apple Support website.